ff8b Privacy Policy

ff8b ("ff8b", "we", "us", "our") operates the online gaming platform available at ff8b.app. This Privacy Policy describes how ff8b collects, uses, stores, shares, and protects personal information obtained from players and visitors who access or use the ff8b platform. This Privacy Policy applies to all users of ff8b.app, including registered account holders, users who browse the platform without registering, and former account holders whose data we may still hold in accordance with our retention obligations.

By registering an account with ff8b or by continuing to use the ff8b platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the ff8b platform.

ff8b collects two categories of personal information: information you provide to us directly, and information we collect automatically when you use the platform.

• Identity information: your full legal name, date of birth, and national identity number or passport number, collected during registration and KYC verification.
• Contact information: your mobile phone number (Bangladesh), email address, and, where provided, a residential address.
• Financial information: records of deposits, withdrawals, wagers, game outcomes, account balances, and the payment methods used (bKash account number, Nagad account number, bank account details). Full payment credentials are not stored by ff8b — they are handled by the respective payment providers.
• Account credentials: your username and encrypted password. ff8b stores passwords in hashed form only and never has access to your plaintext password.
• Communications: records of any messages, emails, or live chat transcripts exchanged between you and the ff8b support team.

Information collected automatically when you use ff8b includes:

• Device and browser information: your device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network and location data: your IP address, internet service provider, and approximate geographic location derived from your IP address. ff8b does not collect GPS-level location data.
• Usage data: pages visited, games played, time spent on specific features, click patterns, and session duration. This data helps ff8b improve platform performance and personalise the user experience.

ff8b uses your personal information solely for the purposes described below. We do not use your data for any purpose that is inconsistent with what is set out in this Privacy Policy without first obtaining your explicit consent.

• Account management: creating and administering your ff8b account, verifying your identity during registration and KYC checks, processing your deposits and withdrawal requests, and maintaining your account transaction history.
• Platform operation: enabling your access to games, betting markets, promotions, and all other features of the ff8b platform that require an authenticated account session.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, underage gambling, use of prohibited software, and other prohibited activities described in the ff8b Terms & Conditions.
• Legal and regulatory compliance: fulfilling our obligations under applicable anti-money laundering (AML) legislation, responding to lawful requests from regulatory authorities and law enforcement agencies, and maintaining records required by law.
• Customer support: responding to your enquiries, resolving account disputes, processing requests to use responsible gaming tools, and managing account closure requests.
• Platform improvement: analysing anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the performance, stability, and usability of ff8b.

ff8b does not use your personal data for automated decision-making or profiling in a manner that produces legal effects or significantly affects you without human review. Where automated systems flag an account for investigation (for example, a fraud detection system), a human member of the ff8b team reviews the flagged activity before any consequential action is taken.

ff8b processes your personal data on the following legal grounds:

• Contract performance: processing your identity information, contact information, and financial information is necessary to enter into and perform our contract with you — namely, operating your ff8b account and providing access to the platform and its features.
• Legal obligation: processing your data for KYC verification, AML compliance, age verification, and responding to lawful authority requests is required by applicable law.
• Legitimate interests: processing usage data to detect fraud, prevent platform abuse, improve security, and improve the platform is based on ff8b's legitimate interest in operating a safe and well-functioning gaming platform.
• Consent: where ff8b sends you promotional communications about bonuses, new games, or seasonal offers, we do so on the basis of your consent. You may withdraw this consent at any time by contacting ff8b support or using the opt-out mechanism in any promotional communication.

ff8b does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial services regulations.
• KYC and identity verification providers: third-party identity verification services that assist ff8b in confirming the identity and age of account holders in compliance with our legal obligations.
• Game and technology providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other game suppliers receive session data (such as your account identifier and wager values) to enable game play. These providers do not receive your full identity or payment information.
• Regulatory and law enforcement authorities: ff8b will disclose your personal data to a competent authority where required to do so by law, court order, or in response to a lawful request from a regulatory or law enforcement body. ff8b will notify you of such a disclosure where permitted by law to do so.

All third parties with whom ff8b shares personal data are required to maintain appropriate technical and organisational security measures to protect your data. ff8b does not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

All financial transactions on ff8b are processed in Bangladeshi Taka (BDT). When you make a deposit via bKash, Nagad, Rocket, Upay, or a bank transfer, the transaction is processed by the relevant payment provider. ff8b receives a confirmation of the transaction and the amount but does not store your full mobile financial service PIN, bank card number, or internet banking credentials. These sensitive payment credentials remain with the payment provider and are subject to that provider's own security standards.

For the purposes of fraud prevention and AML compliance, ff8b retains records of the payment method identifiers associated with each account (for example, the last four digits of a mobile number registered to a bKash account, or a partial bank account number). These records are held for the duration required by applicable financial services law and are not used for any purpose other than fraud detection, dispute resolution, and regulatory reporting.

ff8b uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse usage patterns. The following types of cookies are used:

• Essential cookies: required for core platform functions such as maintaining your logged-in session, storing your language preference, and enabling the game lobby to load correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used by ff8b to collect anonymised data about how the platform is used, including which pages are visited most frequently, where users navigate from and to, and which features are most commonly used. This data is used solely to improve the platform.
• Security cookies: used to detect and prevent fraudulent or abusive activity, including identifying unusual login patterns, multiple account creation attempts from the same device, and automated bot traffic.

You can manage cookie preferences through your browser settings. However, disabling essential cookies will prevent you from logging in or using the core features of the ff8b platform. ff8b does not use third-party advertising cookies or share cookie data with advertising networks.

ff8b retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law. The following general retention periods apply: account registration and identity data is retained for a minimum of 5 years after account closure to comply with AML and financial record-keeping requirements; transaction records are retained for a minimum of 5 years; communications with the support team are retained for 2 years from the date of the last communication. Usage and analytics data in anonymised form may be retained indefinitely for platform improvement purposes.

When the applicable retention period expires and there is no legal obligation requiring continued retention, ff8b will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, it cannot be re-identified and is therefore no longer personal data for the purposes of this Privacy Policy.

As a user of the ff8b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ff8b support at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise.

• Right of access: you may request a copy of the personal data ff8b holds about you. ff8b will respond to access requests within a reasonable timeframe.
• Right of rectification: if any personal data ff8b holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: you may request that ff8b delete your personal data. This right is subject to ff8b's legal obligation to retain certain data for AML, fraud prevention, and financial record-keeping purposes. Where a deletion request cannot be fulfilled in full, ff8b will explain which data must be retained and why.
• Right to restrict processing: in certain circumstances you may request that ff8b restrict the processing of your personal data while a query or complaint is being investigated.
• Right to withdraw consent: where ff8b processes your data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

ff8b will acknowledge all data rights requests within 5 business days and will endeavour to fulfil them within 30 days. Where a request cannot be fulfilled, ff8b will provide a written explanation of the reason.

ff8b implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the ff8b platform, encrypted storage of sensitive data fields at rest, strict internal access controls limiting which ff8b staff may access personal data and for what purpose, regular security assessments and penetration testing of the ff8b platform infrastructure, and multi-factor authentication requirements for administrative access to systems holding personal data.

No data transmission or storage system can be guaranteed to be 100% secure. While ff8b takes the security of your personal data seriously and makes every effort to protect it, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ff8b will notify affected account holders as required by applicable law.

The ff8b platform is strictly for adults aged 21 and above. ff8b does not knowingly collect personal data from persons under the age of 21. If you are the parent or guardian of a minor and believe that the minor has provided personal data to ff8b or registered an account, please contact us immediately at [email protected]. ff8b will promptly investigate the matter and, if confirmed, will delete the minor's account and all associated personal data without delay.

The ff8b platform may from time to time contain references to or integrations with third-party services (for example, game providers whose interfaces are embedded within the ff8b platform). While ff8b selects technology partners carefully, ff8b is not responsible for the privacy practices, content, or security of third-party services. This Privacy Policy applies solely to data processed by ff8b and does not cover data that may be independently collected by third-party providers when you interact with their embedded services. We encourage you to review the privacy policy of any third-party provider before interacting with their service.

ff8b reserves the right to update this Privacy Policy at any time. When material changes are made, ff8b will publish the updated Privacy Policy on the ff8b platform with a revised effective date displayed at the top of the document. Where changes significantly affect how we process your personal data, ff8b will notify registered account holders by email or by a prominent notice on the platform.

Your continued use of the ff8b platform after the updated Privacy Policy has been published constitutes acceptance of the revised policy. If you do not agree with changes to this Privacy Policy, you should stop using the ff8b platform and may request account closure by contacting ff8b support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ff8b handles your personal data, please contact the ff8b support team. Our team is available 24/7 and will respond to all privacy-related enquiries as promptly as possible.

Email us at: [email protected]